Refund and Exchange Policy

Refund and Exchange Policy

At Ahlor Boutique, we are committed to providing our customers with exceptional jewelry pieces and a delightful shopping experience. Please take a moment to review our refund and exchange policy to ensure you are well-informed about our practices:

Returns, Exchanges, and Refunds:

  • Due to sanitary reasons, we regret to inform you that we do not offer returns, exchanges, or refunds on our jewelry products. We take great care to meticulously inspect and package all items to ensure they reach you in pristine condition.

Defective Jewelry Issues:

  • While exceptionally rare, if you encounter any defective jewelry issues, such as a broken clasp or missing/loose stones, please promptly contact us at ahlorboutique@gmail.com . We will respond to your request accordingly.
  • We consider all sales as final, except in cases where there is an issue on our end. To qualify for a replacement, you must notify us within 3 days of the delivery date, with no exceptions.
  • Kindly allow 24-48 business hours for us to respond to your inquiry.
  • In the event of a mishap on our end, we will gladly replace the exact item and size of the original purchase at no cost to you. To process this replacement, we require an image of the damaged item, and your request must fall within the 3-day window from your delivery date. Proof of the defect is essential to facilitate the replacement process.

Restocking and Refunds:

  • Please understand that once a jewelry item has left our inventory and is in your possession, we cannot restock or issue refunds for any reason other than a mishap on our part.
  • We apologize in advance for any inconvenience this policy may cause and appreciate your understanding.
  • We strongly encourage you to follow our Jewelry Care Tips to ensure the longevity and beauty of your jewelry pieces.

Contact Us:

  • If you have any questions, concerns, or require assistance, please do not hesitate to reach out to our dedicated customer support team at ahlorboutique@gmail.com. We are here to assist you and ensure your complete satisfaction.

Thank you for choosing Ahlor Boutique. We value your trust and look forward to serving you with our exquisite jewelry creations.