Ice Eternity Ring

Shipping Policy

Thank you for choosing Ahlor Boutique for your exquisite jewelry needs. We want to provide you with a transparent and hassle-free shopping experience. Please review our shipping policy to ensure that you have all the necessary information about your order's delivery.

Order Confirmation:

• Upon placing an order through our website, you will receive an immediate confirmation email. We kindly ask that you carefully review the details in this email to ensure accuracy.
• Please note that after 24 hours from the time of order placement, no changes or alterations to your order can be made.

Tracking Your Order:

• Once your jewelry is ready to be shipped, you will receive an email containing your tracking number. This tracking number allows you to monitor the status and location of your order during transit.

Shipping Times:

• Non-custom/personalized jewelry: Please allow up to 7-15 business days for shipping. Please note that weekends and holidays are not considered business days.
• Custom/personalized jewelry: These unique pieces are handcrafted exclusively for you and may require 4-6 weeks for production before they are shipped. Paying for expedited shipping will not accelerate the manufacturing process for custom items.
• In rare instances, items in your order may be shipped separately.

International Orders:

• International order deliveries typically take 10-20 business days. Delays may occur depending on your country's postal service and customs regulations.
• Customs and duties fees may apply, which are not charged by Ahlor Boutique. These fees are requirements imposed by your country's postal service. Ahlor Boutique is not responsible for paying any customs fees associated with your package.

Shipping Address and Liability:

• Ahlor Boutique will deliver orders to the address provided at the time of purchase. We are not liable for any issues arising from incorrect address details provided by the customer.
• For orders exceeding $150, a signature may be required at the time of delivery.

Lost or Stolen Packages:

• If your package is marked as delivered but you have not received it, please contact us within 24 hours. We will provide you with the necessary information, such as the tracking number and last known location.
• Ahlor Boutique does not assume responsibility for lost, damaged, or stolen packages once they are in the possession of the postal service. Any issues during the delivery process must be addressed with the postal service.

Personalized/Custom Orders:

• All custom-made orders will be shipped within 4-6 weeks as these items are meticulously handmade by our jeweler exclusively for you.
• Once custom pieces are in production, they cannot be canceled or returned. Please understand that the creation of personalized jewelry requires time and care.
• In some cases, the production or shipping of personalized jewelry may exceed 6 weeks, and we will notify you via email if this occurs.

We appreciate your trust in Ahlor Boutique and are committed to ensuring that your jewelry reaches you in perfect condition and a timely manner. If you have any questions or require further assistance regarding your order or our shipping policy, please do not hesitate to contact our customer support team via e-mail at ahlorboutique@gmail.com. Your satisfaction is our top priority.

Refund and Exchange Policy

At Ahlor Boutique, we are committed to providing our customers with exceptional jewelry pieces and a delightful shopping experience. Please take a moment to review our refund and exchange policy to ensure you are well-informed about our practices:

Returns, Exchanges, and Refunds:

• Due to sanitary reasons, we regret to inform you that we do not offer returns, exchanges, or refunds on our jewelry products. We take great care to meticulously inspect and package all items to ensure they reach you in pristine condition.

Defective Jewelry Issues:

• While exceptionally rare, if you encounter any defective jewelry issues, such as a broken clasp or missing/loose stones, please promptly contact us at ahlorboutique@gmail.com . We will respond to your request accordingly.
• We consider all sales as final, except in cases where there is an issue on our end. To qualify for a replacement, you must notify us within 3 days of the delivery date, with no exceptions.
• Kindly allow 24-48 business hours for us to respond to your inquiry.
• In the event of a mishap on our end, we will gladly replace the exact item and size of the original purchase at no cost to you. To process this replacement, we require an image of the damaged item, and your request must fall within the 3-day window from your delivery date. Proof of the defect is essential to facilitate the replacement process.

Restocking and Refunds:

• Please understand that once a jewelry item has left our inventory and is in your possession, we cannot restock or issue refunds for any reason other than a mishap on our part.
• We apologize in advance for any inconvenience this policy may cause and appreciate your understanding.
• We strongly encourage you to follow our Jewelry Care Tips to ensure the longevity and beauty of your jewelry pieces.

Contact Us:

• If you have any questions, concerns, or require assistance, please do not hesitate to reach out to our dedicated customer support team at ahlorboutique@gmail.com. We are here to assist you and ensure your complete satisfaction.

Thank you for choosing Ahlor Boutique. We value your trust and look forward to serving you with our exquisite jewelry creations.